FAQ Frequently Asked Questions on Alternative Brewing

We accept the following payment methods: Visa, Master Card, PayPal, AfterPay, SilverChef and Direct Deposit/Bank Transfer.

SilverChef and Direct Deposit options are not available at Checkout but if you would like to place an order using these please email orders@alternativebrewing.com.au and one of our team will be able to assist.  Restrictions on items available through SilverChef apply – please ask our team for more information.

Domestic: (Australia)
We offer a flat rate shipping charge of $9.95 for all deliveries within Australia. We also offer an Express Shipping option if you need your order urgently and the cost is calculated at checkout based on the items you are ordering.

International:
International shipping rates are calculated based on your origin country and this is calculated at checkout when you enter your shipping address based on the items you are ordering.

All domestic orders are shipped using one of our Freight Partners: Australia Post, Couriers Please or Fastway Couriers. If you have a preference please leave a note in the order notes box when placing an order and we will happily try to accommodate your request.

International orders are shipped using Aramex International Couriers or EMS/Australia Post International.

Orders placed before 3pm Monday-Friday will be dispatched same day.

To view our Domestic and International shipping times please see our Shipping Policy HERE.

You will receive an email confirmation once your order has been accepted and processed. An invoice will be attached with this email and a further confirmation email is sent out when your order has been shipped from our warehouse.

Unfortunately we begin processing your order straight away. This involves a number of steps that may make changing your order not possible. If you wish to change or cancel your order, please send an email to orders@alternativebrewing.com.au and we will endeavour to do so. Please keep in mind that this is not always possible due to the speed we aim to pack, send and fulfil your order with.

Alternative Brewing aims to ensure that we offer our customers with the best possible shopping experience. If you are unhappy with your order we offer an easy returns policy.

Alternative Brewing uses the latest technology available to make your browsing and ordering experience safe. All transactions are encrypted between our server and the payment gateway with 2048 Bit SSL certificates.

Sure can!

At checkout simply use the Coupon “Pickup” and this will provide a free shipping option. If you need a specific pick up time you can leave any notes in the order notes box.

Then visit us at 3/30 Kelliher Road, Darra 4076 to collect up your order. Please bring a copy of your order invoice or confirmation email with you.

We love to reach coffee lovers and enthusiasts across the globe and ship all of our products internationally.

International shipping rates are calculated based on your origin country and this is calculated at checkout when you enter your shipping address based on the items you are ordering.

International Shipping times are listed in our Shipping Policy that you can view here.

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