Privacy and Security
SECURE ONLINE SHOPPING
At Alternative Brewing we understand the importance of providing secure online transactions for our customers. We are committed to this and do so by utilising the latest technology during your shopping experience to guarantee your details are safe and protected. This means:
- Payments are fully automated with an immediate response for transparency so you know when payments have been processed.
- We employ Secure Socket Layer (SSL) protocols to ensure information provided over the internet is transmitted securely. You can identify this by the lock icon on the left of the address bar on pages transferring sensitive information for your security.
- All Cardholder information is stored and processed through Braintree Payment Gateway's secure data centre in accordance with the Payment Card Industry Data Security Standard (PCI DSS), further protecting your credit card information.
We have partnered with Braintree, a PayPal Company, to process all online credit card transactions to ensure compliance with PCI DSS. This means that we are not exposed to and do not store your credit card information during online credit card transactions. For more information about Braintree and online credit card payments, please visit www.braintreepayments.com/au
Payment is also possible through PayPal, Afterpay, Zip, LatitudePay, Klarna, Shop Pay, Google Pay and Apple Pay for orders placed online, or alternatively, we do accept payment by direct bank transfer but you will need to contact one of our team members directly by email at orders@alternativebrewing.com.au or using our online contact form.
PRIVACY POLICY
The following privacy policy applies to all Alternative Brewing site users and has been compiled for those who are concerned with how their personally identifiable information is being used online.
We treat the collection and use of personal information with the utmost care and respect and are committed to protecting the privacy of our site users and customers in order to protect personal information from loss and misuse, and from unauthorised access, modification, disclosure and interference. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information.
If you have any questions, comments, concerns, complaints and requests regarding this privacy policy, please contact us by email at hello@alternativebrewing.com.au, or by using our online contact form. If at any time you would like to verify the details you have submitted to Alternative Brewing or would like us to delete any of your personal information that we hold on record you may contact us in the same manner mentioned above. Our security procedures mean that we may have to request proof of identity before we disclose or will make a change to your personal information provided.
Collection of Information
Alternative Brewing collects customer information in an effort to improve our customer’s shopping experience and communicate with our customers and subscribers about our products, services and promotions. Personal information from you is needed to process your order and so we can provide you with our services.
What personal information do we collect?
We collect information such as your name, email and postal address, phone number or other details, that you provide upon placing an order with us or when you participate in promotions, competitions or subscribe to our email newsletter. We do not collect, store, use or otherwise handle credit card details or any payment information and all transaction and payment information is processed through an independent payment gateway provider.
How do we use your information?
Alternative Brewing may use your personal information collected online to process and fulfill your orders. In addition, records of your purchase information along with site usage and traffic patterns may be used to improve our site design and the products and services that we offer, as well as to administer a contest, promotion, newsletter, survey or other site feature.
Email & SMS marketing (if applicable): we may send you emails and SMS messages about our store, new products and other updates from time to time using your information, however if you no longer wish to receive this you have the opportunity to opt-out.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
Third Party Disclosure
Alternative Brewing will not sell, trade or otherwise disclose your personal information to third parties but for where it facilitates the service provided to our customers. We will provide personal information to third parties that assist us in operating our website, conducting our business, or servicing our customers to fulfill orders and deliveries. Personal information may also be provided to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service; or to protect the rights, property, or safety of Alternative Brewing, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Klarna
To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Variation
Alternative Brewing shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website including the contents of this privacy policy. If we decide to change our privacy policy, we will post those changes to this privacy policy, the homepage or as a minimum on the first significant page after entering our website.