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In line with the brand’s mission of sustainability and reliability, ROK offers replacement parts for its products so you can make the most of your investment. These original replacement parts were manufactured by the brand itself and will keep your ROK grinder functioning like new again.
ROK Replacement Burrs
At the heart of the ROK manual coffee grinder are 48 mm conical steel burrs that let you achieve uniform ground size each time you grind. These replacement burrs will ensure impressive results even as your ROK grinder ages.
ROK Grinder Cover
The ROK Grinder Cover keeps your beans in place as you grind and also protects the hopper from dirt and other foreign objects when the grinder is not in use. This cover also functions as sound insulation and keeps the noise level low.
ROK Grinder Spring
A fresh grinder spring will keep your ROK grinder working smoothly and more efficiently. Made with stainless steel.
ROK Burr Key
Made with coated zinc, this replacement burr key has the same index features as the original part. It’s to be fitted to the conical burr to facilitate rotation and adjustment. This burr key is compatible with all GC grinders.
ROK Vertical Shaft
The vertical shaft keeps the grinder steady and the motion of the handle smooth and pleasant to use. This replacement ROK vertical shaft is compatible with all ROK grinders.
ROK Grinder Handle
Engineered for efficiency and comfort, the handle of ROK grinders offers an easy grip and reduces the strain that comes with manually grinding your beans. This replacement handle features a nylon grip and rotates smoothly.
ROK Bevel Gear
Replacement engineered bevel gears for all versions of the ROK Grinder. Made from durable plastics.
ROK Bean Stirrer
The grinder bean stirrer functions as an agitator within the chamber that ensures all your coffee beans are ground. This replacement stirrer is compatible with all ROK grinders.
•ALL ROK SPARE PARTS SOLD SEPARATELY.
* Rural and remote areas may attract longer shipping times but we make every effort to ensure we provide the fastest delivery times possible.
* Please note bulky/heavy orders to rural, remote & offshore areas may attract additional delivery fees.
Orders placed before 3pm AEST each day will be dispatched on the same day, Monday to Friday, excluding public holidays and weekends.
Delivery times above are estimates only. Delivery times apply from the date of dispatch, not the date orders are received and refer to business days not calendar days. We make every attempt to ensure all deliveries arrive within the estimated time frames above however sometimes events occur that are out of our control. If your order is more than 2 business days late based on the above guidelines please contact us and provide your name, order number and date of order.
International Shipping Terms and Conditions – Customs & Duty Charges
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Alternative Brewing cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Alternative Brewing will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees.
Authority to Leave Terms and Conditions
By ticking the Authority to Leave box at the checkout page on the website when placing an order, Alternative Brewing’s agent/delivery partner will leave your parcel at your unattended premises in accordance with your instructions.
By providing Authority to Leave you agree that the parcel is deemed to have been received when left at your premises.
Alternative Brewing, and its agents/delivery partners associated with the delivery of your parcel, do not accept responsibility for any loss or damage that may result from you providing Authority to Leave for your delivery. You agree to release Alternative Brewing from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of your election to choose Authority to Leave for your delivery.
If you do not provide Alternative Brewing Authority to Leave for your delivery, you will have to be at your premises in order for the delivery to occur.
We strive to ensure that your delivery arrives safely to you, but we understand that sometimes accidents happen outside of our control.
By selecting Alternative Brewing's Freight Protection you will receive a priority customer support and priority replacement of your product if it arrives damaged. You will be able to add this option to your order in checkout.
What does Freight Protection offer?
1 - Priority Customer Service – as soon as you contact our team to submit your Freight Protection claim, you will be placed into a priority queue to ensure your claim is processed as quickly as possible.
2 - Advanced Shipping – to minimise downtime without your product, once we have assessed your claim we will ship a replacement to you before we have received the damaged goods back.
Making a Freight Protection Claim
- To assess your claim, you will be required to provide photo and/or video evidence of the damaged product.
- All Freight Protections claims must be made within 3 business days of receiving your product.
- Freight Protection does not apply to damaged packaging and only applies to the product itself.